FEEL FREE TO REACH OUT!
Looking for help?
We're here to help! Use the contact form to get in touch with: info@steeth9.com.
We strive to provide prompt and helpful responses to all inquiries. Whether you have questions, suggestions, or simply want to share your love for performance bikes, don't hesitate to reach out. We value your feedback and look forward to hearing from you.
Collaboration Inquiries:
We love working with like-minded individuals and businesses. If you have any questions about collaboration opportunities, partnerships, or custom projects, please reach out. Always excited to explore new ideas and possibilities.
Ride on and stay connected with STEETH9!
FAQ
How do I send a gift?
Simply ship the order directly to the recipient. Let us know in the comment at the order page if you want us to write a message on the card, and we'll handle the
rest.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Google Pay, and
Apple Pay.All available payment options will show up at checkout.
For bulk orders, Please contact us for more details via email: support@steeth9.com
Whereis my Order Confirmation email and/or Tracking email?
You should receive an Order Confirmation email soon after
you made your purchase. It may end up in your spam folder. If not, please
contact us and we’ll be happy to help.
You should also receive a Shipping Confirmation email as
soon as your order ships out.
Where can I learn more about how to take care ofthe products?
Each product comes with washing instructions.
We always recommend taking off any rubber patches that have velcro.
You can clean these with a damp cloth. We always recommend washing clothes at low
temperature. Do not tumble dry!
What if an item is missing from my order?
if you are missing an item from your package, contact us and
we’ll be happy to help you out.
For faster service, please include the following:
-An image of the page and items
-The original order number #
-Your full name + shipping address
What if my order is received damaged?
We’re so sorry that this has happened. We do our best to improve packaging and the process to ensure orders arrive to our standards. However, things still happen and shipping can be aggressive.
Please contact us and we’ll sort thing out together.
For faster service, please include the following:
-An image of the page and items
-The original order #
-Your full name + shipping address
I want to return or request a refund
If you don’t love your order and would like to return and/or
request a refund, please contact us at support@steeth9.com to
begin the process.
Please note the following Return Guidelines:
All products returned require the original packaging, labels
and tags.
All returns must be postmarked within 30 days of receipt.
The refund for returns will be less than the shipping cost!
Shipping costs for return have to be paid by yourself.
Refunds will be processed within 7 business days of being
received by the fulfillment center.
Products that are received by STEETH9 in any of the
following conditions are not eligible for return and may be rejected:
-Used
-Destroyed
Any product not purchased from STEETH9 website. (3rd Party purchases must be returned where it was purchased.)
Support and Contact Options
We are here to help (and available Monday - Friday, 9am - 5pm
EU-Amsterdam time).
We try our best to respond within 1 business day. We also take all major holidays off to ride or spend time with our family and friends, as such during Holidays there may be a delay in response.
The best way to get a hold of us is via email:support@steeth9.com
Or send us a DM on instagram
At this time we do not offer phone support.
How can I share product Feedback?
We love to hear feedback and are always looking for ways to improve our products. Send us an email at support@steeth9.com or DM on Instagram!
Product purchased? then you will automatically receive an Email
after 14 days asking you to post a review.
Reviews will be rewarded, because we appreciate you taking time for us.
GET IN TOUCH NOW
